Return & Refund Policy

Return & Refund Policy

At Chronuve, we want you to shop with confidence. This policy explains how to request a return, refund, exchange or help with an incorrect or damaged item.

30-day return requests

You may request a return within 30 calendar days of delivery. For a standard change-of-mind return, items should be unused, in their original condition and, where applicable, include their original packaging, accessories and documentation. Mandatory consumer rights under applicable law are not limited by these conditions.

How to request a return

Contact Chronuve using our Contact page and provide your order number, reason for return and relevant photos if the item is damaged, defective or incorrect. Wait for return instructions before shipping anything back. Return destinations are provided individually; do not send parcels to the registered company address unless expressly instructed.

Damaged, defective or incorrect items

Please notify us promptly with photographs or other relevant information so we can investigate and arrange a remedy in accordance with applicable law. Depending on the circumstances, this may include repair, replacement, exchange or refund.

Refunds

After we receive and inspect an eligible return, we will notify you of the outcome. Approved refunds are issued to the original payment method. The time for funds to appear depends on the payment provider. Shipping or return charges, where applicable, will be communicated in accordance with consumer law.

Cancellations

Contact us as soon as possible to request cancellation. We cannot guarantee cancellation after an order has entered fulfillment or been dispatched. Your statutory cancellation rights, where applicable, remain unaffected.