FAQ

Frequently Asked Questions

Find answers to common questions about CHRONUVE watches, orders, delivery, and returns.

Shopping & Products

How do I choose the right watch?

Explore our collections and compare the design, case dimensions, materials, movement, and other specifications listed on each product page. Features vary by model.

Are all watches the same size?

No. Sizes and proportions vary by collection and model. Check the individual product listing for available measurements before ordering.

Are the watches water-resistant?

Water resistance varies by model and should not be assumed. Only rely on a water-resistance rating when it is explicitly stated in that product's specifications.

Will my watch look exactly like the photos?

We aim to present our products accurately. Colors and reflections may appear slightly different depending on your screen, lighting, and the photographic setting. Review the product description for the specific model.

Orders & Payments

How can I place an order?

Select your preferred watch, add it to your cart, and complete the secure checkout. Available payment methods are displayed during checkout.

Can I change or cancel my order?

Please contact us as soon as possible through our Contact page. Changes or cancellations cannot be guaranteed once fulfillment has begun. Applicable consumer rights remain unaffected.

Which currency will I be charged in?

Prices and the final payment currency are shown at checkout. Your payment provider may apply currency conversion or international transaction charges.

Shipping & Delivery

Where does CHRONUVE ship?

We offer shipping to the United States and selected international destinations. Availability for your address is confirmed at checkout.

What shipping options are available?

Standard Shipping: free, with an estimated delivery time of 4–15 days. Express Shipping: US$20, with an estimated delivery time of 3–10 days. These are estimates, not guaranteed arrival dates.

How can I track my order?

Tracking details will be provided when available after your order ships. If you need assistance, use our Contact page and include your order number.

Will I need to pay customs duties?

Depending on your destination, import taxes, duties, or other charges may apply. Please review our Shipping Policy for details.

Returns & Support

Can I return a watch?

Return requests may be made within 30 calendar days of delivery, subject to the conditions and applicable consumer protections described in our Returns & Refunds Policy.

What if my order arrives damaged or incorrect?

Contact us promptly with your order number and photos of the issue so we can review it and arrange an appropriate remedy under applicable law.

How do I contact customer support?

Visit our Contact page. Please include your order number when asking about an existing purchase. Additional contact details will be published there once confirmed.

For more information, see our Shipping Policy, Returns & Refunds Policy, and Privacy Policy.